Privacy Policy (Liveuxi / liveuxi.com)

Last Updated: 29/11/25
This Privacy Policy describes how Liveuxi (“we,” “our,” or “us”) collects, uses, stores, and protects personal information when you use our website (liveuxi.com) and our ERP platform. This policy is designed to meet Google’s Marketing API requirements, including restrictions around data access, storage, and handling.

1. Information We Collect

1.1 Information You Provide

  • Account information (name, email, password, business details)
  • Billing information (if purchasing paid modules)
  • Data you enter into ERP modules (CRM data, financial data, HR data, marketing data, etc.)

1.2 Automatically Collected Data

  • Device information
  • IP address
  • Browser type
  • Usage logs
  • Cookies and similar technologies
We only access this data after you explicitly grant permission.

2. How We Use Your Information

We use data to:
  • Provide and maintain the Liveuxi ERP system
  • Authenticate users and secure accounts
  • Sync or manage marketing data through integrated APIs
  • Generate analytics dashboards, reports, and insights
  • Improve platform performance and features
  • Provide customer support
  • Comply with legal obligations
We do not sell user data.

3. Google Marketing API & Third-Party API Compliance

For users connecting Google services:
  • We only access Google user data required to operate requested features.
  • We do not store Google user data outside what is necessary for the ERP’s functionality.
  • We do not share Google user data with third parties.
  • We do not use Google data for advertising, profiling, or any purpose outside the features you enable.
  • We comply fully with Google’s Limited Use requirements.
If you disconnect Google integrations, Liveuxi deletes the related stored tokens and cached data.

4. Data Sharing

We may share data with:
  • Service providers that help us operate Liveuxi (hosting, payment processors, analytics tools)
  • Third-party APIs at your request (e.g., when you enable Google integrations)
  • Legal authorities if required by law
We never share data for marketing, resale, or unrelated third-party purposes.

5. Data Retention

We retain data only as long as necessary to provide the Service or meet legal obligations. You may request deletion of your account and associated data at any time.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect data, including:
  • TLS/SSL encryption
  • Secure access controls
  • Tokenized API authentication
  • Encrypted storage for sensitive information
No system is 100% secure, but we work continuously to protect your data.

7. Your Rights

Depending on your jurisdiction, you may have the right to:
  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Export a copy of your data
  • Withdraw consent for integrations
Contact us at support@liveuxi.com to exercise these rights.

8. Cookies

We use cookies for:
  • Authentication
  • User session management
  • Analytics
  • Feature performance
You may disable cookies in your browser settings, but some features may not work correctly.

9. International Transfers

Your data may be processed on servers located in various regions. We take steps to ensure compliance with applicable international data protection laws.

10. Updates to This Policy

We may update this Policy to reflect changes in technology, features, or legal requirements. Continued use of the Service signifies acceptance of the updated Policy.

11. Contact Us

For questions about this Privacy Policy: Liveuxi Email: support@liveuxi.com Website: https://liveuxi.com

A. GDPR Compliance (EU/EEA Users)

Legal Basis for Processing

For users in the EU/EEA, we process personal data according to the following legal bases:
  • Contractual Necessity — providing access to the Liveuxi ERP platform.
  • Legitimate Interests — improving platform performance, analytics, fraud prevention.
  • Legal Obligations — compliance with tax, accounting, and regulatory requirements.
  • Consent — when enabling third-party integrations (e.g., Google Ads API).

Your GDPR Rights

You have the right to:
  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

Data Transfers Outside the EEA

If data is transferred outside the EEA (e.g., to servers in the U.S., Singapore, or other regions), we use one or more of the following safeguards:
  • Standard Contractual Clauses (SCCs)
  • Approved certifications
  • Adequacy decisions
  • Additional technical and organizational safeguards
You may contact support@liveuxi.com to exercise any GDPR rights.

B. Data Processing Agreement (DPA)

This DPA applies when Liveuxi processes personal data on behalf of a customer as part of providing ERP services.

1. Roles of the Parties

  • The Customer is the Data Controller.
  • Liveuxi is the Data Processor.

2. Subject Matter

Processing of data entered into the Liveuxi ERP platform, including CRM data, HR data, marketing data, financial data, and data obtained through third-party integrations.

3. Nature & Purpose of Processing

To:
  • Provide ERP system functionality
  • Manage user accounts
  • Sync external data (such as Google Ads API data)
  • Generate analytics, reports, and dashboards
  • Provide customer support and account management

4. Duration

Processing continues for as long as the customer uses the Liveuxi platform or until account deletion.

5. Categories of Data Subjects

  • Customer employees
  • Customer clients
  • Customer vendors
  • Marketing audiences (when connected to Google Ads)

6. Types of Data Processed

  • Contact data
  • Business information
  • Analytics and marketing data
  • Google Ads API data
  • CRM, HR, and financial data (entered by the customer)

7. Processor Obligations (Liveuxi)

Liveuxi shall:
  • Process data only under documented instructions from the Controller
  • Maintain confidentiality
  • Implement technical and organizational security measures
  • Assist with GDPR obligations (access, deletion, portability, etc.)
  • Notify the Controller of data breaches without undue delay
  • Only use approved sub-processors

8. Sub-Processors

Liveuxi may use third-party providers (hosting, analytics, security, email delivery). A list can be provided upon request.

9. Return or Deletion of Data

Upon termination, the Controller may request export or deletion of all personal data.

10. Audit Rights

The Controller may request audit information regarding Liveuxi’s security and data protection practices.
By using Liveuxi, the Controller accepts this DPA as part of the Terms & Conditions.

C. Google Ads API-Specific Disclaimer

Google Ads API Data Usage

When you connect Google Ads to Liveuxi:
  • Liveuxi only accesses the specific Google Ads data needed to provide functionality you have explicitly enabled.
  • Liveuxi does not permit human access to Google Ads data unless you explicitly grant written permission or unless required for security, troubleshooting, or legal compliance.
  • Liveuxi does not share Google Ads data with third parties.
  • Liveuxi does not store Google Ads data longer than necessary to provide the service.
Liveuxi does not use Google Ads data for:
  • advertising on Liveuxi’s own behalf
  • profiling
  • selling or reselling data
  • any purpose outside the features requested by the user

Limited Use Requirements

Liveuxi complies with Google’s:
  • Google Ads API Terms of Service
  • Google API Services User Data Policy
  • Google’s Limited Use policy for sensitive and restricted scopes

Revoking Access

You can disconnect Google Ads integrations at any time. When disconnection occurs:
  • Tokens are deleted
  • Cached Google data is removed
  • No further access occurs

D. Additional Sections

1. “Data Minimization” Statement

Liveuxi only collects the minimum data required to provide functionality. No unnecessary personal or marketing data is stored.

2. “No Independent Marketing Use of API Data”

Liveuxi does not use any Google API data to build marketing profiles, interest categories, retargeting lists, or any other marketing dataset outside the customer’s direct control.

3. “User Consent Before API Access”

Liveuxi never accesses Google data without:
  • explicit OAuth user consent
  • transparent explanation of what is being accessed

4. “Account Deletion” Procedure

When a user deletes their account, the following are permanently removed within 30 days, unless legally required otherwise:
  • Authentication tokens
  • Third-party API connections
  • User data and uploaded content