Privacy Policy
This Privacy Policy explains how LIVEUXI LIMITED collects, uses, stores, protects, and discloses personal data in connection with the LiveUXI website, platform, services, communications, and related business operations.
Who we are
LIVEUXI LIMITED is a company registered in England & Wales. Our registered office is:
Our privacy principles
Lawful, fair and transparent handling
We handle personal data in a way that is proportionate to the service being delivered, understandable to users, and grounded in a clear lawful basis.
Data minimisation
We aim to collect only the information reasonably required to provide services, respond to enquiries, secure our systems, and support legitimate business operations.
Security by design
We use appropriate technical and organisational controls to reduce the risk of unauthorised access, misuse, loss, alteration, or disclosure.
Need-to-know access
Access to information is restricted to authorised personnel, contractors, and providers where access is genuinely required for support, delivery, security, administration, or compliance.
Limited retention
We keep information only for as long as it is reasonably needed for the purpose for which it was collected, or for longer where law, contract, security, audit, or dispute handling requires it.
What personal data we may collect
Information you provide directly
- Name, company name, job title, email address, telephone number, and other contact details.
- Messages, enquiries, booking requests, support submissions, project details, and other information you choose to send to us.
- Account, authentication, and profile information where you register for, access, or administer a service.
- Billing, procurement, and commercial information needed to quote, contract, invoice, or deliver services.
Information collected through normal website and platform use
- IP address, browser type, device information, operating system, referring pages, request timestamps, and similar technical usage data.
- Log, diagnostic, availability, performance, and security event data used to operate, secure, monitor, and improve our systems.
- Cookie, session, and similar identifier data where needed for website functionality, security, preference storage, analytics, or service continuity.
Information from integrations and connected services
- Where a user or customer connects a third-party service, we may process the limited data required to provide the requested integration, synchronisation, automation, or reporting function.
- If Google services are connected, we may process Google account or workspace data only to the extent necessary to provide the feature the user has requested and authorised.
- We do not use connected-service data for unrelated purposes, and we do not sell such data.
How we use personal data
- Responding to enquiries, bookings, demos, and support requests.
- Providing software, hosting, integrations, automation, communications, analytics, and related business services.
- Creating, administering, and securing accounts, permissions, sessions, and platform access.
- Monitoring reliability, diagnosing faults, preventing abuse, and maintaining the security and resilience of our systems.
- Managing contracts, projects, service delivery, invoicing, procurement, and business administration.
- Improving website content, platform usability, service quality, documentation, and customer experience.
- Meeting legal, regulatory, tax, accounting, insurance, contractual, audit, and governance requirements.
- Investigating incidents, enforcing terms, protecting rights, and defending or bringing legal claims where necessary.
Lawful bases for processing
Contract
Where processing is necessary to provide a requested service, take steps before entering into a contract, or perform contractual obligations.
Legitimate interests
Where processing is reasonably necessary for operating, improving, securing, administering, or marketing our business and those interests are not overridden by data protection rights.
Legal obligation
Where we must process information to comply with applicable law, regulation, court order, taxation duty, audit requirement, or other legal obligation.
Consent
Where consent is the appropriate basis, for example for certain optional communications, specific cookies, or user-authorised integrations. Consent may be withdrawn, although that will not affect prior lawful processing.
Google accounts, Google APIs, and connected services
Some LiveUXI services may allow users to connect Google products or APIs for functionality such as authentication, integrations, synchronisation, communications, analytics, automation, or calendar and workspace related workflows. Where that happens, we handle connected Google data narrowly and for the authorised user-facing purpose only.
- Where our services integrate with Google APIs, we access, use, store, and share Google user data only to provide or improve user-facing features that the relevant user has explicitly requested and authorised.
- We do not sell Google user data.
- We do not use Google user data for advertising purposes.
- We do not use data obtained through Google Workspace APIs to develop, improve, or train generalised artificial intelligence or machine learning models.
- Access to connected Google data is restricted to authorised systems and personnel on a need-to-know basis for support, security, maintenance, or legal compliance.
- Users may revoke access through their Google account permissions and may also contact us to request disconnection, deletion, or further assistance where applicable.
If a user connects a Google account, the scope of data processed depends on the permissions granted and the specific feature requested. We expect users to review consent prompts carefully and to authorise only the access they intend to use.
Cookies, sessions, analytics, and similar technologies
We may use cookies, session identifiers, local storage, and related technologies to keep the site functional, maintain security, remember preferences, support logins and sessions, understand service performance, and improve user experience.
Where non-essential cookies or tracking technologies are used, they should be managed in line with applicable consent requirements. Browser settings may also allow you to block or delete certain cookies, although doing so may affect site functionality.
How we share information
We do not sell personal data. We may share information only where necessary and appropriate, including with:
- Hosting, infrastructure, email, communications, monitoring, security, analytics, backup, payment, and support providers acting on our instructions or under appropriate contractual controls.
- Professional advisers, insurers, auditors, and legal representatives where reasonably required for governance, compliance, or dispute handling.
- Regulators, law enforcement, courts, government bodies, or other third parties where disclosure is required by law or is necessary to establish, exercise, or defend legal rights.
- A purchaser, investor, successor, or transaction counterparty in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate event, subject to appropriate confidentiality safeguards.
International transfers
Where personal data is processed outside the United Kingdom or outside the jurisdiction in which it was collected, we take steps to ensure an appropriate level of protection is in place. This may include contractual safeguards, provider due diligence, access restrictions, and other lawful transfer mechanisms where required.
Retention
- Enquiry and contact records are retained for as long as reasonably needed to respond, follow up, manage the relationship, or support legitimate business records.
- Customer, project, commercial, and contractual records may be retained for longer periods where needed for service continuity, accounting, tax, legal, audit, warranty, or dispute purposes.
- Technical logs, security events, and operational records may be retained for as long as reasonably necessary for security monitoring, abuse prevention, diagnostics, continuity, and incident investigation.
- Where deletion is requested, we will remove or anonymise data where appropriate unless we need to retain it for a valid legal, contractual, security, or evidential reason.
Security
We use measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, or misuse. These may include:
- Role-based and need-to-know access controls.
- Session, authentication, and account protection measures.
- Security logging, monitoring, and incident review.
- Environment and infrastructure controls appropriate to the systems in use.
- Administrative, contractual, and procedural safeguards for staff, suppliers, and service providers.
No internet-connected system can be guaranteed to be perfectly secure, but we aim to apply controls proportionate to the nature of the data and the operational risks involved.
Your rights
- The right to request access to personal data we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request erasure in appropriate circumstances.
- The right to request restriction of processing in appropriate circumstances.
- The right to object to certain processing carried out on the basis of legitimate interests.
- The right to data portability where applicable.
- The right to withdraw consent where processing relies on consent.
- The right to complain to the Information Commissioner’s Office in the United Kingdom if you believe your information has been handled unlawfully.
To exercise any of these rights, please contact us using the details below. We may need to verify identity before acting on a request.
Children’s data
Our website and services are generally intended for business and professional use and are not directed at children. We do not knowingly collect personal data from children where such collection would require parental consent under applicable law.
Changes to this policy
We may update this Privacy Policy from time to time to reflect legal, regulatory, technical, operational, or service changes. The latest version will be published on this page with the effective date shown above.